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◆ Help Centre  ·  25 Questions Answered  ·  Updated Regularly

98pk Frequently Asked Questions

This is the 98pk help centre — your go-to resource for everything from creating your account and depositing via JazzCash or EasyPaisa, to understanding PSL cricket betting, claiming bonuses, and knowing your rights as a player. We have grouped everything into five clear categories so you can find exactly what you need, fast.

25 Questions Covered
5 Topic Categories
24/7 Live Chat Support
English & Urdu

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Account & Registration Q1–5 Deposits & Withdrawals Q6–10 Games & Gameplay Q11–15 Bonuses & Promotions Q16–19 Safety & Responsible Gaming Q20–25
Category 1 of 5

Account & Registration

Creating a 98pk account is straightforward. Visit 98pk.bid, click the registration button, and fill in your full name, a valid Pakistani mobile number (03xx format), email address, and date of birth. You must confirm that you are 21 years of age or older. Once submitted, you will receive an OTP on your registered number to verify your account. The entire process takes under five minutes.
98pk requires a valid government-issued identity document to complete KYC verification. A Pakistani CNIC (Computerised National Identity Card) is the preferred document. Alternatively, a valid Pakistani passport is accepted. The document must clearly show your full legal name and date of birth. KYC is required before your first withdrawal can be processed. Upload your documents via the account verification section in your 98pk account settings.
Go to the 98pk Login page and click the "Forgot Password" link below the login form. Enter your registered email address or Pakistani mobile number, and 98pk will send a password reset OTP to that contact. Enter the OTP on the next screen and set a new password. If you no longer have access to your registered email or number, contact 98pk support via live chat for assisted account recovery.
No. 98pk strictly enforces a one-account-per-player policy. Each player may hold only one active account, verified against their CNIC, mobile number, and payment method. Opening multiple accounts is a violation of 98pk Terms and Conditions and may result in permanent suspension of all associated accounts and forfeiture of any balances. If you believe a duplicate account was opened in your name, contact support immediately.
To permanently close your 98pk account, contact our support team via live chat and submit a closure request. Before closure, ensure all pending withdrawals have been processed and your PKR balance is zero or request a balance withdrawal to your JazzCash or EasyPaisa account. Account closure is typically processed within 24 to 48 hours. If you are closing due to problem gambling concerns, please consider self-exclusion via the Responsible Gaming tools first.
Category 2 of 5

Deposits & Withdrawals

Log in to your 98pk account and go to the Deposit section. Select JazzCash as your payment method, enter the amount you wish to deposit in PKR, and follow the on-screen prompts. You will receive a confirmation request on your JazzCash mobile app or via USSD. Approve the transaction to complete the deposit. JazzCash deposits on 98pk are credited instantly in most cases, with no fees charged by 98pk on standard deposits.
The minimum deposit on 98pk is Rs. 500 (PKR) for most payment methods including JazzCash, EasyPaisa, and bank transfer via HBL, UBL, or Meezan Bank. For USDT (Tether) deposits, the minimum equivalent applies based on the current exchange rate. Visa and Mastercard deposits may have a slightly higher minimum. Check the Deposit page in your 98pk account for the current minimums applicable to each payment method.
EasyPaisa withdrawals from 98pk are typically processed within 1 to 4 hours after approval, though during peak periods it may take up to 24 hours. Withdrawal requests submitted before completing KYC verification will be held until verification is complete. 98pk does not charge withdrawal fees on EasyPaisa, but your EasyPaisa account provider may apply standard network charges. Minimum withdrawal via EasyPaisa is Rs. 500 PKR.
Yes, 98pk supports bank transfer withdrawals to major Pakistani banks including HBL, UBL, Meezan Bank, and other local banks. Bank transfer withdrawals typically take 1 to 3 business days to appear in your account, depending on your bank's processing times. You will need to add and verify your bank account details in the 98pk withdrawal settings before submitting a bank transfer request. KYC must be fully completed before bank withdrawals are enabled.
98pk does not charge platform-side fees on standard deposits or withdrawals. However, payment providers such as JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank may apply their own standard transaction fees or charges on their end. For USDT transactions, blockchain network fees (gas fees) may apply and are outside 98pk's control. Always check your payment provider's fee schedule separately when calculating your net transfer amount.
Category 3 of 5

Games & Gameplay

98pk offers a wide catalogue of slot games from leading providers. Popular titles include Fortune Gems 2 and Fortune Ox — both fan favourites among Pakistani slot players. The 98pk slots library covers classic 3-reel slots, video slots with bonus rounds, and progressive jackpot games. All slot titles available on 98pk use certified random number generators (RNG) and are subject to independent fairness audits. Visit the Slot section to browse the full catalogue.
Fortune Gems 2 is a gem-themed video slot available on 98pk featuring a grid layout, multiple paylines, and a bonus multiplier mechanic. Matching gem symbols across active paylines triggers wins, with higher-value gems offering larger payouts. The game includes a free spins feature and a gamble option for risk-tolerant players. Fortune Gems 2 is available on both desktop and mobile browsers, fully optimised for Pakistani players on all major devices.
Yes, cricket betting — including PSL (Pakistan Super League) matches — is one of 98pk's most popular features. You can bet on match winners, top batsman, total runs, and a range of in-play markets during live PSL fixtures. Pre-match and live cricket betting markets are updated in real time. 98pk also covers international cricket including Test matches, ODIs, and T20 internationals featuring the Pakistan national team.
Yes, 98pk is fully optimised for mobile play on both Android and iOS devices. The platform runs directly in your mobile browser — no app download is required. All games including live casino, slot games, and cricket betting are available on mobile. The 98pk mobile experience is designed for Pakistani users on standard 4G connections as well as lower-bandwidth networks, ensuring smooth gameplay even outside major cities like Karachi, Lahore, or Islamabad.
RTP varies by game title on 98pk. Most slot games in the 98pk catalogue carry an RTP between 94% and 97%, which is competitive with international standards. Fortune Gems 2 and Fortune Ox both publish their RTP figures in the game information panel — accessible by clicking the information icon before or during gameplay. High-RTP slots statistically return more to players over time, though short-session results will always vary due to the inherent randomness of RNG games.
Category 4 of 5

Bonuses & Promotions

98pk offers a welcome bonus for newly registered players on their first qualifying deposit. Bonus details — including the percentage match, maximum bonus amount in PKR, and eligible games — are published on the 98pk Promotions page and updated regularly. Welcome bonuses are subject to wagering requirements before any associated winnings can be withdrawn. Always read the full bonus terms before opting in, as eligibility conditions apply and may vary by promotion period.
Wagering requirements (also called playthrough requirements) specify how many times you must wager your bonus amount before the resulting winnings become withdrawable. For example, a Rs. 1,000 bonus with a 20x wagering requirement means you must place Rs. 20,000 in total bets before withdrawing bonus-derived winnings. On 98pk, wagering contribution percentages vary by game type — slots typically contribute 100%, while live casino and cricket betting may contribute at a lower rate. Full terms are stated per bonus.
Yes, 98pk operates a loyalty programme that rewards consistent players with points based on real-money wagering activity across all game types — slots, live casino, and sports betting. Accumulated loyalty points can be redeemed for bonus credits or used to access higher VIP tiers with enhanced benefits, including faster withdrawal processing, dedicated account management, and exclusive promotional offers. Full details of the current loyalty programme tiers are available in your 98pk account dashboard.
Some 98pk promotions are sport-specific and can be used on cricket betting markets, while general welcome bonuses may have restricted contribution rates for sports bets toward wagering requirements. During PSL season and major international cricket events, 98pk often runs cricket-specific promotions with odds boosts or free bet credits. Check the active promotions in your 98pk account or contact support to confirm which bonuses apply to cricket betting at any given time.
Category 5 of 5

Safety & Responsible Gaming

98pk operates under an international gaming compliance framework. The platform adheres to international responsible gaming standards including KYC verification, age verification, anti-money laundering procedures, and data protection protocols. 98pk does not make specific claims about local regulatory status in Pakistan beyond what is stated in its Terms and Conditions. Players are encouraged to review the Terms and Conditions page and satisfy themselves regarding applicable laws in their jurisdiction before registering.
The minimum age to register and play on 98pk is 21 years. This is strictly enforced through date-of-birth declaration at registration and identity document verification during KYC. Any account found to belong to a player under 21 will be immediately suspended and the account permanently closed. 98pk has a zero-tolerance policy for underage gambling. If you are under 21, do not attempt to register. If you suspect a minor has accessed 98pk, contact support immediately.
Self-exclusion on 98pk can be activated directly from the Responsible Gaming section of your account settings — no approval or waiting period is required. You can choose a self-exclusion period of 6 months, 1 year, or indefinitely. Once activated, your account is locked and cannot be reopened during the chosen period. Any remaining PKR balance will be returned to your registered JazzCash or EasyPaisa account. Our 24/7 support team can also activate self-exclusion instantly on your behalf via live chat.
98pk provides six built-in responsible gaming tools: deposit limits (daily, weekly, monthly), loss limits, session time limits, reality check reminders (pop-up alerts at set intervals), cooling-off periods (24 hours to 30 days), and permanent self-exclusion. All tools are accessible under Responsible Gaming in your account settings and activate instantly. Increases to deposit limits require a 24-hour cooling-off period to prevent impulsive changes. Full details are on the 98pk Responsible Gaming page.
98pk customer support is available 24 hours a day, 7 days a week via live chat directly on the platform. Live chat is accessible from any page on 98pk.bid once you are logged in, or via the help icon on the homepage. Support is provided in both English and Urdu. For non-urgent matters, you can also send an email to [email protected]. 98pk does not provide a telephone helpline — all support is handled via live chat and email.
Yes. 98pk uses 256-bit SSL (TLS) encryption on all data transmitted between your device and 98pk servers, covering your login sessions, deposit and withdrawal transactions, and personal data. Passwords are stored using industry-standard hashing — plaintext passwords are never stored. 98pk does not sell personal data to third parties. Full details of data handling practices are set out in the 98pk Privacy Policy, which is available in the footer of every page on the site.
Still concerned about problem gambling? Visit the dedicated 98pk Responsible Gaming page for the full list of self-management tools, the 21+ age policy, and guidance on where to find additional support — available in English and Urdu.
Why Players Trust 98pk

What Makes 98pk Different for Pakistani Players

Beyond the FAQ answers, here is a quick snapshot of what sets 98pk apart as Pakistan's go-to online gaming platform.

Instant JazzCash & EasyPaisa Deposits

No waiting around. Deposits via JazzCash and EasyPaisa land in your 98pk balance almost immediately, so you can get straight into the PSL cricket betting or slots action without delay.

Mobile-First Platform — No App Needed

98pk runs perfectly in any mobile browser on Android or iOS. Whether you are in Karachi, Faisalabad, or Islamabad, a smooth 4G connection is all you need to play full-quality live casino and slot games.

PSL Cricket & Live Casino Under One Roof

98pk is the only platform Pakistani players need — bet on live PSL matches in the morning and spin Fortune Ox slots in the evening, all within the same account, the same wallet, the same platform.

Support in English and Urdu

Our 24/7 live chat team speaks both English and Urdu. Whether you have a deposit question, a bonus query, or a responsible gaming concern, you can communicate naturally in the language that works for you.

256-bit SSL Security on Every Session

Every 98pk Login session and every financial transaction is protected by bank-grade 256-bit SSL encryption. Your CNIC data, payment details, and account credentials are never exposed or sold to third parties.

Built-In Responsible Gaming Tools

Deposit limits, loss limits, session timers, reality checks, cooling-off periods, and self-exclusion — all built into every 98pk account, all activating instantly. Your wellbeing is not an afterthought here.

Still Have Questions?

Our Support Team is Ready — 24 Hours a Day

If your question was not covered above, our 98pk support team is available around the clock via live chat on the Platform, in English and Urdu. For account-specific help, log in first and open the chat from your account dashboard.

Live Chat

Available 24/7 on 98pk.bid. Fastest response — typically under 2 minutes.

Email Support

Send non-urgent queries to [email protected]. Responses within 24 hours.

Responsible Gaming

Concerns about your play? Visit our dedicated Responsible Gaming page instantly.

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